TECHNICAL SUPPORT
Create a ticket or check the status of an existing request. You can also look at our FAQ or cheat catalog.
New Ticket
Before you write
- Setup guide — antivirus and Windows Defender, FACEIT, virtualization in BIOS, Visual C++ and DirectX, loader error codes.
- My keys — keys received in this browser. Every key is also emailed right after payment.
- Refunds and key replacement — when we replace a key and when we refund the money.
- Contacts — every support channel and the usual response times.
What to include
- The email used for the purchase and the order number — it is in the email with your key.
- The product and the key duration.
- The exact error code or a screenshot of the loader window.
- Your Windows version, including the build number.
Where to write
- Telegram @Specter_supp — the quickest channel for installation and launch problems.
- Discord — help with installation and a place to discuss settings with other users.
- A ticket on this page — for questions about payment, key replacement and refunds. The reply comes by email, and the conversation stays on the “My Tickets” tab in this browser.
- Only support can reset a HWID binding — write in a ticket or on Telegram.