SPECTER CHEATS

    Refunds and key replacement

    In force since

    This document covers key replacement and refunds for digital activation keys bought on Specter Cheats (the "Service").

    The short version: if the product does not work because of us, we fix it, replace the key or refund you. If the problem is your machine's configuration, support will help you get it running, but no refund is due in that case.

    1. General

    A digital activation key is a product with unique properties and is not subject to exchange or return under Article 25 of the Russian Consumer Rights Protection Act. The Service nevertheless accommodates the Buyer in the cases below.

    2. Key replacement

    Replacement is the primary remedy, and most cases are resolved this way rather than with a refund. A new key, keeping the remaining time, is issued when:

    1. The key fails to activate because of an error on the Service's side.
    2. The product stopped working because of a game or anti-cheat update, and your key expires before the fix ships.
    3. The key was issued incorrectly — wrong product or wrong duration.

    Replacement requests go through the same route as refunds: support, quoting the order number.

    3. When a refund is possible

    1. Duplicate payment. If a technical fault charged the same amount several times for one order, the excess is returned to the original payment method within 1–7 business days.
    2. Key never delivered. If payment went through but no key arrived within 24 hours and support could not resolve it, you are entitled to a full refund.
    3. Confirmed failure on our side. If the software product does not run for a reason that lies with the Service, and we cannot fix it within 72 hours, the refund is prorated against the unused portion of the key.

    4. When a refund is not possible

    • The problem is on the Buyer's machine. An unsupported Windows build, virtualization disabled in BIOS, no administrator rights, antivirus left running, FACEIT anti-cheat installed, conflicting software. Support will help you diagnose and install it, but this is not grounds for a refund.
    • Game account ban. A ban from the game developer or the anti-cheat is outside the Service's operation. We say it plainly: no cheat offers a hundred per cent guarantee against a ban (see clause 6 of the Terms of Service).
    • The Buyer changed their mind or picked the wrong product. That is what the free trial key is for — test it before paying.
    • The key has been used — at least one successful activation. A digital product is then considered consumed.
    • Breach of the terms, including passing the Key to a third party.

    5. How to file

    1. Contact support with a description of the problem and your order number — it is in the email with the key.
    2. Support runs a diagnosis and proposes a fix. Most enquiries end here, with installation help or a new key.
    3. If no fix is possible, the refund procedure opens. Money is returned to the original payment method within 1–14 business days.

    6. Free trial key

    A free trial key — one per email and per device — is available before purchase. It is the best way to confirm the product runs on your particular build before you pay, and we recommend starting there.

    7. Contact

    File through Support or Telegram — @Specter_supp — quoting the order number, the email address and a description of the situation.

    Still have a question? Reach us through Support.